Information from 14/06/2021
Dear fetra customer,
when we informed you about the dynamic price development on our procurement market in March of this year, we hoped that the situation would get better with the upcoming summer. Unfortunately, the very reverse situation became reality: The price level und the availability of steel worsened significant. Furthermore, we are struggling with a massive shortage of timer materials combined with exploding prices. All of the raw materials and services that are important for our product have now risen considerably. Almost daily, we are confronted with delivery delays and price increases.
Unfortunately, our stocks, which were still reasonably priced, have long been used up. We are forced to secure material available on the market at exorbitant prices in order to guarantee the availability of our products.
Please understand that we have to increase our temporary surcharge from 5.9% to 9.9% of the order value on July 12, 2021 until further notice. As before, it is shown as a separate item on our sales receipts and is therefore easy to use.
We very much regret that the circumstances make this further step necessary. It is entirely clear to us that this historic, unique situation demands a lot from you and thank you for your support so far. If you have any questions, please do not hesitate to contact our sales team.
Information from 24/03/2021
Dear fetra customer,
we all had to learn in the last few weeks that the market is changing very dynamically. Starting with steel prices, all of the raw materials and services that are important for our product have now risen considerably. Almost every day we are confronted with price increases and surcharges, sometimes in a very uncompromising way.
From past "steel crises" you are used to our ability to bridge price fluctuations on the procurement market with high stocks and offer you constant and sustainable purchase prices. Unfortunately, our supplies are now exhausted and no easing on the procurement market is foreseeable. In order to ensure the availability of our products, we now buy at significantly higher prices and at very unattractive conditions. For this reason we are now also forced to react at short notice.
Please understand that we will have to introduce a temporary surcharge of 5.9 % of the order value beginning from April 12th, 2021 until further notice.
It is shown as a separate item on our sales receipts and is therefore easy to handle.
(The prices in the webshop are still the regular list prices and have to be charged with 5.9% surcharge).
We very much regret that the difficult circumstances make this step necessary, but hope for your understanding. If you have any questions, please do not hesitate to contact our sales team.