Dear fetra customer,
we all had to learn in the last few weeks that the market is changing very dynamically. Starting with steel prices, all of the raw materials and services that are important for our product have now risen considerably. Almost every day we are confronted with price increases and surcharges, sometimes in a very uncompromising way.
From past "steel crises" you are used to our ability to bridge price fluctuations on the procurement market with high stocks and offer you constant and sustainable purchase prices. Unfortunately, our supplies are now exhausted and no easing on the procurement market is foreseeable. In order to ensure the availability of our products, we now buy at significantly higher prices and at very unattractive conditions. For this reason we are now also forced to react at short notice.
Please understand that we will have to introduce a temporary surcharge of 5.9 % of the order value beginning from April 12th, 2021 until further notice.
It is shown as a separate item on our sales receipts and is therefore easy to handle.
(The prices in the webshop are still the regular list prices and have to be charged with 5.9% surcharge).
We very much regret that the difficult circumstances make this step necessary, but hope for your understanding. If you have any questions, please do not hesitate to contact our sales team.